Effective communication fosters excellent work and interpersonal relationships, personal satisfaction and leads to career and business success. This seminar gives participants an understanding, through practice, of the interpersonal skills needed to perform in today’s rapidly changing organization environment. The fundamental principles taught are:
- The Key Elements of Communication: the different styles of communication and your strengths and weaknesses.
- Defining Your Audiences and tailoring your messages and delivery style to them.
- Being Assertive without being aggressive or intimidating.
- Using Active Listening to cultivate productive relationships.
- Asking good questions to learn and clarify messages.
- Giving Feedback so that it is heard and not ignored or defended against.
- Resolving Conflict to become more productive and responsive.
- Working With Difficult People
- Developing Credibility and Trust to build your current and future relationships.
- Persuading and inspiring others to move the organization in the right direction.
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